FAQs

We're here to help! If you have a question we've probably answered it below. Don't see your question?
Contact us at support@benslabworks.com.

Shipping & Returns

At this time, we only ship within the United States. Unfortunately, we are unable to ship to P.O. boxes at this time


All orders shipped from our facilities in Virginia.


We sure do! You’ll get free shipping on all orders over 50$. We cannot guarantee a specific arrival date with our free shipping options. If you’d like to purchase an expedited shipping method, this can be done during checkout.


Once your order is placed you'll receive an email with your tracking information. If you do not receive the email within a day, don't forget to check the "spam" folder. Your order will be shipped within 1-3 business days.

If you believe your package was lost, please send an email to support@benslabworks.com. We cannot replace items until the package has been confirmed to be missing.

We recommend signing up for an account to track your order's status and receive timely updates.


If you made any errors while entering your order, please contact us directly at support@benslabworks.com. We will do everything we can to ensure the correct delivery of your order.


Immediately report any delivery issues by contacting us directly at support@benslabworks.com. It is crucial that you contact us quickly, as we are unable to assist with items outside of the 30-day return policy timeframe.

We require a photo of the damaged items and/or package. Any damaged package will need to be returned to our warehouse for further evaluation. Our team will reach out to send a replacement.


We are so bummed that you were not satisfied with your Ben's Lab purchase, but we understand and want you to be happy. To start the return process, please contact us directly at support@benslabworks.com.


Unfortunately, shipping costs are non-refundable. You are responsible for paying the shipping cost to return the items. We highly recommend that if you are shipping an item over $50, you use a shipping service with reliable tracking or insurance. If a returned item is lost in transit to us, we cannot issue a refund.


We want to save your hair and the environment! All of our external packaging is made of paper material and is recyclable. We strongly encourage customers to recycle our packaging when possible. The Hair Supplement bottle can be recycled; however, the scalp serum bottle cannot.


Account & Ordering

It’s a time-saver! By creating an account on Ben's Lab, you’ll be able to track and manage all your purchases, billing, subscriptions and order information. Additionally, you will be able to store multiple shipping addresses to expedite check-out.


Click the account profile button in the upper right-hand corner of the screen. Click "Create Account." You may also create an account during checkout.


On the login page, click on the "Forgot your password?" link. You will then need to provide the email linked to your account to reset your password. If you are still having trouble, please contact us at support@benslabworks.com.


If you need to change or cancel an existing order, please contact us directly at support@benslabworks.com.


To manage your subscription, log into your Ben's Lab account. You will be able to modify the shipping interval or cancel your subscription order.


All of our promotional offerings are emailed to our subscribers. Sign up for our newsletter to be notified about the special offers, product updates, and research-backed articles all about hair!


Each order allows for one promo code. Offers cannot be combined. All offers are available for a limited time and cannot be used once they expire. Promotions are not redeemable for cash value.


Hair Supplement

In clinical trials, 75% of test participants saw significantly improved hair density and thickness after consistently taking our supplements for six months. Learn more about our clinical trial results.


Ben’s Lab Hair Supplements are made from an all-natural plant formula that has been proven to improve hair density and thickness. The three primary ingredients are persimmon leaf, sophora japonica fruit, and green tea extract.

Persimmon Leaf: Protect cells from oxidative stress to maintain healthy cellular function. Alleviates inflammation and reduces symptoms of inflammatory conditions.

Sophora Japonica Fruit: Promotes cell proliferation to maintain healthy hair follicles. Supports vascular health by dilating blood vessels and improving circulation. Contains anti-inflammatory properties.

Green Tea: Rich in antioxidant catechin compounds that scavenge reactive oxygen species (ROS) to support natural reproduction, regeneration, and renewal of cells.


Finasteride is a chemical compound that competes with testosterone in binding to 5-alpha reductase, preventing the conversion of testosterone into DHT. Finasteride has shown efficacy in treating hair loss, but interferes with the normal hormonal processes, potentially causing various side effects, including sexual dysfunction and changes in mood.

Ben's Lab has found that DHT activity increases the inflammatory cytokine IL-6 in hair follicles. Our supplements do not compete with testosterone in binding, but instead inhibit harmful byproducts which include inflammation and oxidative stress.


Yes! All Ben's Lab products have been inspected and cleared by the Federal Drug Administration.


There have been no reported harmful side effects from users taking Ben's Lab Hair Supplements.


Take two tablets per day with food. Consistency is key here. Be sure to take the supplements daily for 3 to 6 months to see significant improvement.


Both! Ben’s Lab Hair Supplements are effective for both men and women. Our clinical trial participants were 56% women and 44% men.


We’re all-natural! Ben’s Lab Hair Supplements do not contain any drugs and are made from all-natural ingredients.


Ben's Lab Hair Supplements have a shelf life of 2 years.


Yes, Ben's Lab Hair Supplements can safely be taken alone or in combination with other products.


If you are currently taking Minoxidil, immediately stopping application could induce hair fall out. We recommend gradually reducing minoxidil usage over a period of 2-3 months while switching to Ben's Lab products.


In clinical trials, test participants saw an average 72% reduction in hair shedding after taking the scalp serum for one month. This is a life-changing difference for those plagued by excessive shedding. Learn more about our clinical trial results.


Yes! All Ben's Lab products have been inspected and cleared by the Federal Drug Administration.


It’s for everyone! Ben’s Lab Scalp Serum can be taken by both men and women.


No, let your hair dry out naturally after applying the serum. If you need to wash your hair, do so before applying the serum.


Ben’s Lab Scalp Serum should be applied daily. It’s important to generously apply the serum around your scalp evenly. This will ensure all areas of your scalp will be better protected from excess shedding.


There have been no reported harmful side effects from users taking Ben's Lab Scalp Serum. Simply refrain from using it on areas with wounds, and consult with your dermatologist if you experience any abnormal symptoms such as red spots, swelling, or itching.


Ben's Lab Scalp Serum has a shelf life of 2 years.


Our Company

Ben's Lab is formulated for women and men looking to support and protect their scalp from hair thinning and loss. While hair thinning is multifactorial, all of our scalps are reliant on the same nutrients and susceptible to the common causes of hair miniaturization.

We developed a daily care routine that includes a supplement and topical serum that work in tandem to defy hair thinning and loss from the inside out.

Ben's Lab is not intended for individuals under 18 or pregnant women.


While many factors influence the results you may see from Ben's Lab, including the consistency of your routine and your health prior to starting, most results are experienced between 1 month to 6 months.

A third-party clinical trial showed that daily application of the scalp serum reduced shedding by 72% on average after one month of use.

In a randomized, double-blinded, placebo-controlled study conducted on 88 healthy adults with mild to moderate hair damage (ages 19-60), participants experienced visible hair thickness improvement around three months and hair density improvement at six months.


For over two decades, Ben's Lab has dedicated itself to researching and crafting natural remedies for chronic inflammatory conditions. In 2023, we introduced a formula tailored specifically for hair growth, harnessing our most effective ingredients. Here's what makes Ben's Lab unique:

A research-centric approach: We are tried of the exaggerated and unproven claims made by current hair products. We strongly value having research-centric approach which involves extensive research, high-standard sourcing criteria, and rigorous testing.

Addressing the root cause: We believe that hair growth products today overlook the root causes by relying on harmful chemicals. Our formula supports the three pillars for healthy follicle function: suppressing chronic inflammation, controlling oxidative stress, and promoting cell growth.

Ingredient bioavailability: The more your body can absorb and utilize nutrients, the more impact those nutrients will have. The ingredients in Ben's Lab are selected for how easy they are to absorb, for their potency, and their effectiveness.


We’ve spent over two decades researching and experimenting with different natural ingredients. While ingredient selection and sourcing is important, it's only one of the components we consider when we think of quality. Manufacturing and testing are also important, and we go above and beyond industry standards to ensure quality. Our preclinical tests validate safety and functionality, while human clinical trials follow strict regulations and conform high standards.

You can read more about our process and clinical trials here.


Ben’s Lab was named after our laboratory founder, Dr. Jong Moon Jeong’s beloved son, Ben!


Hair Loss

The most common type of hair loss worldwide for men and women is hereditary hair loss. Also known as androgenetic alopecia, which is determined by your genetics and age. Unfortunately, you can't alter your genes and you will never get any younger than you are now.

However, the good news is that there are factors you can control to keep your hair fuller and ticker for longer. Hormones, inflammation, chronic stress, and poor nutrition are key factors can severely shorten the anagen (growth) phase of your hair, which eventually leads to hair thinning and loss.

To learn more about managing these factors effectively, read our exhaustive Men's Hair Loss Playbook or Women's Hair Loss Playbook.


While there is no proven cure that can prevent hair loss, there are things you can do to help. There are clinically proven solutions that can help prolong the life cycle of the hair follicle while promoting strong regrowth. Clinical trials show that 75% of the people who took Ben’s Lab supplements over the course of 6 months saw a significant increase in hair density and thickness. Amazing, right? No more hiding under a baseball cap!


Guys, don’t be embarrassed. Male Pattern Hair Loss (MPHL), also known as androgenetic alopecia, is way more common than you may think. You’re not alone, as MPHL affects around one out of every five men in their 20s, 1 in 3 men in their 30s, and nearly half of all men in their 40s (HealthDirect). Crazy, right?

Read our exhaustive Men's Hair Loss Playbook to help guide you on your hair loss journey.


Female Pattern Hair Loss (FPHL), otherwise known as androgenetic alopecia, is a type of hair loss that affects many women and is something that is determined at birth. FPHL is clinically detectable in 12% of women by age 29, 25% by age 49, 41% by age 69, and upwards of 50% by age 79.

That said, female hair loss is more common than you may think for younger women. Stress, poor nutrition, and other environmental factors may be causing other types of female hair loss.

Read our exhaustive Women's Hair Loss Playbook to help guide you on your hair loss journey